Contact Us
We would love hearing from you and moreover meeting you in person. Below you can find all contact details. See you soon!
You can contact Megawave Energy Solutions by phone or email to discuss heat pump installations, renewable heating solutions, servicing, or general enquiries. Our team is available during business hours to provide clear guidance and answer any questions you may have.
Calling or emailing us is the quickest way to speak directly with a specialist who can help you understand your options and outline the next steps based on your property and requirements.
It’s helpful to know basic details about your property, such as its size, current heating system, and whether you use radiators or underfloor heating. If you have an Energy Performance Certificate (EPC), that can also be useful.
However, you don’t need to prepare everything in advance. Our team can guide you through the process, explain what information is needed later, and arrange a professional survey if required.
Yes, Megawave provides an initial consultation and quotation without obligation. This allows you to understand potential system options, estimated costs, and available grants before making any decisions.
A professional home survey is usually arranged as part of the process to ensure accurate system design, efficiency, and long-term performance tailored to your home.
We aim to respond to all enquiries as quickly as possible, typically within one working day. During busy periods, response times may vary slightly, but every enquiry is reviewed carefully by our team.
If your enquiry is urgent, calling us during business hours is the fastest way to receive immediate assistance.
Absolutely. Requesting a quote does not commit you to proceeding with an installation. Our quotes are designed to provide transparency, helping you compare options and make an informed decision.
We’re always happy to explain the quote in detail, answer follow-up questions, and discuss alternative solutions that may better suit your home or budget.
Megawave Energy Solutions provides installation, servicing, and maintenance across many parts of England and Wales. Availability may vary depending on the type of project and location.
If you’re unsure whether we cover your area, simply contact us with your postcode and we’ll confirm availability quickly.
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Yes, we provide full guidance on government incentives such as the Boiler Upgrade Scheme, as well as available finance options. Our team explains eligibility requirements and manages the process where applicable.
Getting in touch early allows us to assess your eligibility and help reduce upfront costs while ensuring compliance with all grant conditions.
Once you submit an enquiry, a member of our team will review your details and contact you to discuss your requirements. This may include answering questions, providing initial advice, or arranging a survey.
Our goal is to make the process clear and straightforward, keeping you informed at every stage from enquiry to installation.
Yes, Megawave offers ongoing after-sales support, including servicing and maintenance plans for heat pumps and related systems. Regular maintenance helps ensure efficiency, reliability, and long system lifespan.
If you already have a system installed by us, contacting our support team ensures expert assistance from engineers familiar with your installation.
If you have a concern, we encourage you to contact us directly so we can resolve it quickly and fairly. We follow clear customer service and complaint-handling procedures in line with industry standards.
Should further escalation be required, we cooperate fully with relevant industry bodies and dispute resolution processes to ensure transparency and customer protection.